Shipping policy

Thank you for purchasing from Muritta Lane. We are a US-based online retail store specializing in trendy and functional bags for daily and casual use. We dedicate ourselves to standardized order handling, strict pre-shipment inspections and secure logistics arrangements, ensuring every bag product is well-packaged and delivered to global customers safely and punctually.

1. Order Processing Time

Every confirmed and fully paid bag order will go through internal verification, quality inspection and dedicated protective packaging within 1 to 7 business days. Our warehouse operations do not run on weekends and official United States public holidays, with all order processing paused during non-business days.
During seasonal shopping surges and promotional events with high order volumes, standard processing schedules may be slightly prolonged. Our customer service team will issue official email notifications to buyers once noticeable processing delays occur to keep everyone updated.

2. Shipping Rates and Delivery Estimates

Shipping fees for all orders are calculated based on package specifications and delivery destinations. The exact shipping cost will be fully displayed on the checkout page before payment submission, with zero hidden fees or incidental charges included.
We offer exclusive standard shipping service for all in-stock bag products, with an estimated delivery period of 15 business days after warehouse dispatch. This timeframe serves only as a general reference. Actual delivery progress may be affected by logistics carrier efficiency, customs clearance progress, adverse weather conditions, regional logistical limitations and holiday operational suspensions.

3. Shipment Confirmation and Order Tracking

Once your bag order completes all pre-delivery checks and is officially shipped out, you will receive an automated shipment confirmation email that contains your unique tracking number and logistics service details.
Tracking data will be activated and available for online inquiry within 24 to 72 hours after the logistics carrier picks up your package. Temporary system synchronization delays are normal for cross-border shipments. Feel free to contact our support team for manual status checks if no tracking updates appear after 72 hours.

4. Incorrect Address Disclaimer

Customers are required to submit accurate, complete and deliverable shipping addresses, zip codes and valid contact information during checkout. Please double-check all delivery details before finalizing your payment to avoid logistics delivery exceptions.
Muritta Lane holds no responsibility for misdelivery, delivery failure or package loss caused by incorrect or incomplete address information provided by customers. Any packages returned to our warehouse due to address errors will require customers to cover all reshipping expenses independently, and original shipping costs are non-refundable.

5. Lost or Damaged Packages

Lost Packages
If your shipment is confirmed missing during cross-border transit, please submit a loss inquiry request to our support team within 3 calendar days following the expected delivery date. We will collaborate with official logistics providers to conduct a full trace investigation and resolve the issue promptly.
Damaged Items
Long-distance transportation may lead to accidental extrusion, abrasion or impact damage to bag items and outer packaging. If you receive defective or damaged products, please reach out to our after-sales team within 24 hours of delivery. You must provide clear, unedited photos of both the packaging and damaged product areas for case verification, so we can evaluate and settle your issue efficiently.

6. Bag Care and Usage Notice

All bag products sold in our store are crafted with premium leather, canvas, nylon and other durable materials. Each item is attached with professional material-specific care guidelines, covering correct usage, cleaning and storage methods to maintain product texture and extend service life.
Any product damage, color fading, shape deformation or accessory failure caused by improper cleaning, unsuitable storage environments, unauthorized modification or personal misuse is classified as non-quality damage. Muritta Lane will not provide after-sales warranty or compensation for damage resulting from improper manual operation and maintenance.

7. International Shipping and Customs Notice

All cross-border international shipments are subject to local trade rules and customs supervision policies of the destination country. Import duties, customs clearance fees and other related taxable charges may apply based on regional regulations.
All customs and import-related fees are borne entirely by the customer. Product prices and standard shipping fees do not include any customs charges. We are not liable for package detention, mandatory return or economic losses caused by unpaid customs fees or violations of local import compliance requirements.

8. Contact Information

If you have any questions or concerns regarding our shipping regulations, logistics updates and delivery services, please contact our official customer service team via the information below:
Trade Name: Muritta Lane
Phone Number: +1 605-760-1299
Email: service@justitiamode.shop
Physical Address: 615 McKee St, Starkville, MS 39759, United States